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Our Privacy Policy

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We will update our website from time to time with new functions, features and information which may mean we will update our privacy policy to support these amendments and let you know accordingly, so we recommend that if you want to know what changes may affect you, please do take a look at our Privacy Policy on a regular basis.

We take our responsibility of keeping all data safe and protected very seriously and any changes implemented will be to improve our website viewing experience, to help us improve our business, better market our products and services to reach our potential customers but not to compromise the security of data gathered.

In simple terms this is what happens when you engage or purchase on-line and some terms you may want to better understand.

Where we obtain your personal data, We will maintain it in accordance with the Data Protection Act 2018  (“the Ordinance”). 

What is a Cookie?

Cookies are usually small text files, given ID tags that are stored on your computer’s browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions. The website stores a corresponding file (with same ID tag) to the one they set in your browser and in this file, they can track and keep information on your movements within the site and any information you may have voluntarily given while visiting the website, such as an email address. 

Cookies usually don’t contain much information except for the URL (website address) of the website that created the cookie, the duration of the cookie’s abilities and effects, and a random number. Due to the little amount of information a cookie contains, it usually cannot be used to reveal your identity or personally identifying information. 

There are two types of cookies: session cookies and persistent cookies. Session cookies are created temporarily in your browser’s subfolder while you are visiting a website. Once you leave the site, the session cookie is deleted. On the other hand, persistent cookie files remain in your browser’s subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie remains in the browser’s subfolder for the duration period set within the cookie’s file.

What is an IP address?

An IP address provides an identity to a networked device. Similar to a home or business address supplying that specific physical location with an identifiable address, devices on a network are differentiated from one another through IP addresses. This is how you are identified when you visit a website.

What personal data do we collect?

When you contact us on our on-line chat we will require you to submit your name and email address. If you call us and want to place an order we may need to take your card details, home address and other details so we can process your purchase.  All payments are dealt with through a secure on-line payment portal the link is hosted on our website, but the payment portal is not managed by ourselves. 

We may contact you about your order with the provided contact details, usually your email address.

Your personal details will remain on our on-line shop system for up to two years unless you request us to remove them. 


Social media engagement with us will mean you are sharing information about yourself, to include; your comments, images, location and you may be tracked as part of our social media or website traffic analytics. We sometimes use pixels (pieces of coding) to further track traffic from our social media sites and website. This is especially relevant when we are running a campaign and want to understand who it appealed to and who engaged with us. This may provide information that is of interest to us in a generic way, for example; did you view on a mobile or desktop, what area do you reside in and how did you engage with us. We won’t know anything more than that and all this information just becomes a range of numbers gathered for marketing purposes, nothing more.

On-line contact

We encourage people to email us using our email address, this in turn allows us to communicate directly with you. If you email us we will ask for your email address, telephone number and full name for purposes of processing your request.  All these details will remain on our computer as part of our dialogue with you. 

If at any time you wish us to remove your details from our email server, please let us know and we will remove it immediately. We never share email addresses.

Shared links

There may be a time that we may share links to our website and social media accounts, these links will be tracked by us and from the original source, and you need to be aware that if you open a link you are being monitored.


Success of websites is closely monitored and determined by the volume of traffic, the clicks and the calls to action. We may use Google analytics.

What this means is most websites including ours now host some coding that helps them monitor their website traffic and the information gathered can tell what pages on the website were most visited and for how long. This therefore means when you are on a website your movements may be tracked. It doesn’t mean we know anything personal about you, but your visit does become part of website traffic history and fundamentally helps us build a picture of website habits, viewing trends which ultimately can help us improve our marketing, make us review the information we host and how to improve our engagement.

After all we do want you to visit our website, read every page and contact us.

It’s all about gathering data to improve experiences and learn about what people like, enjoy and how best to market to them. In doing so, information is constantly being gathered all the time. 

What you need to know is we never share this data; the data is for our use and to help us be even better and improve our services.


Food Allergy Disclaimer

Food Allergy Disclaimer: Lily's Chocolate Box is NOT an allergy-free store in store or online. We cannot guarantee that our products are free from ingredients that may affect those with food allergies. At Lily's Chocolate Box we recognise the seriousness of food allergies and we recommend that you speak to us before placing any orders in store or online. We reserve the right to decline any orders for clients with serious food allergies. Lily's Chocolate Box will not assume any liability for adverse reactions to our products.


The following ingredients can be found in most of our products:

  • Milk and other dairy products

  • Eggs

  • Nuts: peanuts, pecans, walnuts, almonds, cashews, coconut

  • Wheat and gluten


Please note that some food colourings may affect childrens’ behaviour. 

We do have some products which say they are dairy or gluten free or suitable for vegans however purchasing these are at your own discretion. 

 In store accepts cash and card payments. 

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